Diesel Progress Magazine
AGCO Corp. has rolled out a new organizational structure to streamline operations and enhance aftersales revenue opportunities for its dealers. The company said its “One Team One Goal” initiative restructures the organization to create a “cohesive and coordinated field organization” to grow the machinery and aftersales business of its dealers. AGCO field support team members will be regionally aligned to create a consistent approach and interface with AGCO dealers and customers.
“The recent industry cycle reminded us how critical parts and service is to all our financial health,” said Robert Crain, senior vice president and general manager, AGCO Americas. “It is better for us to continually improve our parts and service absorption by strengthening our ability to provide aftersales support to our customers today and in the future,”
The One Team One Goal initiative will include several leadership changes. Bill Hurley is now vice president, Aftersales, Customer Support and Distribution Development for North America and will lead AGCO Parts, the technical customer support operations and distribution development functions.
Kent Butler will continue as vice president, Service Administration, leading AGCO Assembly Centers, Technical Publications and Technical Administration and Resolution for North America.
Joe DiPietro will now lead a combined whole-goods Sales and Marketing team as vice president, Sales and Marketing for North America. DiPietro replaces Alistair McLelland, previously vice president Marketing, North America, who assumed the role of vice president and managing director, China, in December 2017.
To increase the focus on aftersales support and revenue opportunities several key appointments have been made, all reporting to Bill Hurley. Scott Ward, formerly director, Supply Chain for North America Parts will now serve as general manager, Aftersales Operations for North America.
In addition, a new Field Aftersales team has been created under the leadership of Mike Long. This team will serve AGCO dealers’ parts and service operational needs and combine aspects of the previous field parts and field service roles, said the company.
Finally, Technical Service issues will be handled by a dedicated field technical support team, under the leadership of Todd Hatzenbuehler.
The transition to the new infrastructure is expected to be completed by February 1.